§ 1. Preliminary Provisions

The online store runpad.eu, available at the website www.runpad.eu, is operated by DMT SP. Z O.O., with its registered office at ul. Budowlanych 1A, 62-081 Baranowo, NIP 7812007881, REGON 385877414.
These Terms and Conditions are addressed both to consumers and to business users of the store, and they set out the rules for using the online store as well as the terms and procedures for concluding distance sales contracts with the customer via the store.

§ 2. Definitions

• Consumer – a natural person who enters into a contract with the Seller within the framework of the store, where the subject matter of the contract is not directly related to their business or professional activity.
• Seller – the company conducting business under the name DMT SP. Z O.O., registered in the National Court Register (KRS) under number 0000836521 and maintained by the relevant Minister for Economy, NIP 7812007881, REGON 385877414.
• Customer – any entity that makes a purchase via the store.
• Business User – a natural person, legal person, or an organizational unit which is not a legal person but is granted legal capacity by a separate law, carrying out business activity on its own behalf and using the store.
• Store – the online store operated by the Seller at the website www.runpad.eu.
• Distance Contract – a contract concluded with the Customer within an organized system for concluding contracts at a distance (via the store) without the simultaneous physical presence of the parties, using one or more means of remote communication exclusively until the contract is concluded.
• Terms and Conditions – these terms and conditions for the online store.
• Order – a statement of intent by the Customer submitted via the Order Form, directly aimed at concluding a contract for the sale of one or more Products with the Seller.
• Account – the customer account in the store, in which the data provided by the Customer as well as information about the orders placed by them in the store are stored.
• Registration Form – the form available in the store that enables the creation of an Account.
• Order Form – an interactive form available in the store that allows the placement of an order, in particular by adding Products to the Cart and specifying the terms of the Sales Contract, including the delivery and payment methods.
• Cart – a software element of the store in which the Products selected by the Customer for purchase are displayed, and where it is possible to set and modify order data, particularly the quantity of products.
• Product – a movable item/service available in the store that is the subject of the Sales Contract between the Customer and the Seller.
• Sales Contract – the contract for the sale of a Product concluded or to be concluded between the Customer and the Seller via the online store. The term Sales Contract also includes – with regard to the characteristics of the Product – a service contract and a contract for work.
• GDPR – the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and on the repeal of Directive 95/46/EC.

§ 3. Contact with the Store

Seller’s address: ul. Budowlanych 1A, 62-081 Baranowo
Seller’s email address: info@runpad.eu
Seller’s telephone number: +48 61 880 01 20
Seller’s bank account number: 89 1050 1520 1000 0090 8229 0033
The Customer may contact the Seller using the addresses and telephone numbers provided above.
Telephone contact with the Seller is available to the Customer on business days from 9:00 to 16:00.

§ 4. Technical Requirements

To use the Store, including browsing its assortment and placing orders for Products, the following are necessary:

• an Internet-connected device with a web browser,
• an active email account,
• enabled cookie support.

§ 5. General Information

To the fullest extent permitted by law, the Seller is not liable for disruptions, including interruptions in the operation of the Store caused by force majeure, unauthorized actions of third parties, or incompatibility of the online store with the Customer’s technical infrastructure.
Browsing the store’s assortment does not require the creation of an Account. Placing orders for Products in the store’s assortment is possible either after creating an Account in accordance with § 6 or by providing the necessary personal and address data that enables the order to be processed without creating an Account.
The prices listed in the Store are quoted in Polish złoty and are gross prices (including VAT).
The final (total) amount payable by the Customer consists of the Product price and the cost of delivery (including fees for transport, delivery, and postal services), about which the Customer is informed on the Store’s pages during the ordering process, including at the moment of expressing the intention to conclude the Sales Contract.
In the case of a contract that includes a subscription or the provision of services for an indefinite period, the final (total) price is the total price covering all payments for the specified billing period.
If the nature of the contract’s subject matter does not allow a reasonable pre-calculation of the final (total) price, information on how the price is calculated, as well as details of the charges for transport, delivery, postal services, and other costs, will be provided in the Product description in the Store.

§ 6. Creation of an Account in the Store

The creation of an Account in the Store is free of charge.
Logging into the Account is done by entering the username and password set in the Registration Form.
The Customer may at any time, without providing a reason and without incurring any charges, request that the Account be deleted by sending an appropriate request to the Seller, in particular via email or in writing to the address provided in § 3.

§ 7. Order Placement Procedure

To place an Order, the following procedure must be followed:

1. Log into the Store (optional);
2. Select the Product that is the subject of the Order and then click on the “Add to Cart” button (or its equivalent);
3. Log in or use the option to place an Order without registration;
4. If choosing to order without registration – complete the Order Form by entering the recipient’s details and the delivery address, selecting the method of delivery (how the Product is to be delivered), and entering billing information if it differs from the recipient’s details;
5. Click on the “I order and pay” button and confirm the Order by clicking on the link sent in the confirmation email;
6. Select one of the available payment methods and, depending on the selected method, pay for the Order within the specified time limit (subject to § 8, point 3).

§ 8. Offered Delivery and Payment Methods

Online payments are processed via the Shopify Payments service, with the payment processing being handled by the payment processor – Stripe Payments Europe, Ltd. (in our Store, the relevant payment operator may vary depending on the implementation).
The Customer may choose from the following methods for delivery or collection of the ordered Product:
 – Courier delivery,
 – Courier delivery with cash on delivery.
The Customer may choose from the following payment methods:
 – Cash on delivery,
 – Payment by bank transfer to the Seller’s account,
 – Electronic payments,
 – Payment deferral,
 – Payment by card: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro.

Detailed information on the delivery methods and accepted payment methods is available on the Store’s website.

§ 9. Execution of the Sales Contract

The Sales Contract between the Customer and the Seller is concluded when the Customer places an Order via the Order Form on the online Store in accordance with § 7.
After placing the Order, the Seller promptly confirms receipt of the Order and undertakes to process it. The confirmation of receipt and acceptance for processing is provided by sending an email to the email address provided during the ordering process, which includes at least the Seller’s declaration of receipt and acceptance of the Order and the confirmation of the conclusion of the Sales Contract. Upon receiving this email, the Sales Contract between the Customer and the Seller is concluded.

1. If the Customer chooses the payment method of bank transfer, electronic payment, or card payment, the Customer is obliged to complete the payment within 3 calendar days from the conclusion of the contract – otherwise, the Order will be cancelled.
2. In the case of choosing cash on delivery, the Customer must make the payment upon receipt of the shipment.
3. If the Customer chooses a delivery method other than personal collection, the Product will be dispatched by the Seller within the period stated in the Product description (subject to point 5 of this section) and in the manner chosen by the Customer during the ordering process.
4. In the case of ordering Products with different delivery times, the longest stated delivery time shall apply.
5. The delivery period for the Product to the Customer is calculated as follows:
    – For payment by bank transfer or electronic payment: from the day the payment is credited to the Seller’s account.
    – For cash on delivery: from the day the Sales Contract is concluded.
    – For card payment: the processing time of the Order begins from the moment a positive authorization is received.
    – For personal collection: the Product will be ready for collection by the Customer at the time stated in the Product description. The Customer will additionally be informed by the Seller via email that the Product is ready for collection.
    – In the case of ordering Products with different collection times, the longest stated time shall apply.
6. Delivery of the Product is made within the European Union.
7. Delivery of the Product to the Customer is subject to a fee unless the Sales Contract states otherwise. The delivery costs (including fees for transport, delivery, and postal services) are indicated to the Customer on the Store’s “Delivery” page and during the ordering process, including at the moment of expressing the intention to conclude the contract.
8. Personal collection of the Product by the Customer is free of charge.

§ 10. Right of Withdrawal

The Consumer has the right to withdraw from the Sales Contract within 14 days without providing any reason.
The period mentioned in paragraph 1 begins to run from the day the Product is delivered to the Consumer or to another person designated by the Consumer who is not the carrier.
In the case of a contract that involves several Products that are delivered separately, in batches, or in parts, the period mentioned in paragraph 1 begins from the delivery of the last item, batch, or part.
For a contract that concerns the regular delivery of Products over a specified period (subscription), the period begins from the day the Consumer receives the first item.
The Consumer may withdraw from the contract by submitting a withdrawal statement to the Seller. It is sufficient for the purpose of meeting the deadline that the Consumer sends the statement before the period expires.
The statement may be sent by regular mail, fax, or electronically by sending it to the Seller’s email address indicated in these Terms and Conditions or by submitting it on the Seller’s website – the Seller’s contact details are provided in § 3. The statement may also be submitted using a form, the template of which is attached as Annex No. 1 to these Terms and Conditions and as an annex to the Act of 30 May 2014 on Consumer Rights, although this is not mandatory.
In the event that a refund is required for the transaction made by the Consumer, the Seller will refund the payment using the same payment method that the Consumer used, unless the Consumer expressly agrees to another refund method that does not incur any costs.
Regardless of the confirmation of a corrective invoice, the Seller is obliged to refund all payments made by the Consumer, including delivery costs (except additional costs resulting from choosing a delivery method other than the cheapest standard method available in the online store), no later than 14 calendar days after receiving the Consumer’s withdrawal statement.

The Consumer is responsible for any reduction in the value of the Product due to use beyond what is necessary to determine the nature, characteristics, and functionality of the Product. Exceeding these limits does not render the withdrawal ineffective.

§ 11. Complaints and Warranty

The Sales Contract covers new Products.
In the event of receiving a damaged shipment from the courier, the Customer is obliged to prepare a damage report. If the Customer fails to prepare this report, the complaint will not be considered.
In the event of a defect in the Product purchased from the Seller, the Customer has the right to lodge a complaint based on the statutory warranty rights provided by the Civil Code.
Complaints must be submitted in writing or electronically to the addresses specified in these Terms and Conditions.
Products returned as part of the complaint procedure should be sent to the address provided in § 3 of these Terms and Conditions.
The Seller will address the Customer’s complaint within 14 days.
If the complaint is accepted by the Seller, the Seller will inform the Customer of the expected timeframe for repairing or replacing the Product. This timeframe may change due to reasons beyond the Seller’s control, in which case the Seller will inform the Customer accordingly.
In the case where the Buyer is a Business User, the parties agree that statutory warranty liability is excluded.

§ 12. Out-of-Court Dispute Resolution

Detailed information regarding the Consumer’s options to use out-of-court dispute resolution procedures and the rules for accessing these procedures is available at the offices and on the websites of the regional (municipal) consumer ombudsmen, the social organizations whose statutory tasks include consumer protection, the regional trade inspection authorities, and on the following websites of the Office of Competition and Consumer Protection:
  http://www.uokik.gov.pl/spory_konsumenckie.php;
  http://www.uokik.gov.pl/sprawy_indywidualne.php; and
  http://www.uokik.gov.pl/wazne_adresy.php.
For example, the Consumer has the following options to use out-of-court dispute resolution:
  a. The Consumer is entitled to contact the permanent consumer dispute commission referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws 2014, item 148, as amended) to resolve a dispute arising from the contract concluded with the Seller.
  b. The Consumer is entitled to contact the regional trade inspector under Article 36 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws 2014, item 148, as amended) with a request to initiate mediation for an out-of-court resolution of the dispute between the Consumer and the Seller.
Additionally, the Consumer may obtain free assistance in resolving a dispute with the Seller by utilizing the free support of the regional (municipal) consumer ombudsman or a social organization whose statutory task includes consumer protection (e.g., the Consumer Association).

§ 13. Personal Data in the Online Store

The administrator of the personal data of Customers collected through the online store is the Seller.
The Seller undertakes to protect personal data in accordance with GDPR. By providing their personal data when placing an Order, the Customer/User consents to the processing of these data by the Seller for the purpose of processing the Order. The Customer/User may at any time view, correct, update, or delete their data.
The personal data collected by the administrator via the online store are collected for the purpose of executing the Sales Contract, and, if the Customer consents, also for marketing purposes.
Recipients of the personal data of Customers of the online store may be:
  a. In the case of a Customer using postal or courier delivery, the administrator may disclose the collected personal data to the chosen carrier or intermediary who handles the shipment on behalf of the administrator.
In the case of a Customer using electronic payments or card payments, the administrator may disclose the collected personal data to the relevant payment processor.
The Customer has the right to access and correct their data.
Providing personal data is voluntary; however, failure to provide the data required by these Terms and Conditions, which are necessary for the conclusion of the Sales Contract, will result in the inability to conclude the contract.
Detailed principles for the collection, processing, and storage of personal data used for processing Orders in the Store are described in the Privacy Policy, which is available at:
http://runpad.eu/strona/polityka_prywatnosci.

§ 14. Final Provisions

Contracts concluded via the online store are concluded in Polish.
The Seller reserves the right to amend these Terms and Conditions for important reasons, namely: changes in the law, changes in payment and delivery methods – insofar as these changes affect the implementation of the provisions of these Terms and Conditions. The Seller will notify the Customer of any changes with at least 7 days’ notice.
Matters not regulated by these Terms and Conditions shall be governed by the generally binding provisions of Polish law, in particular the Civil Code; the Act on the Provision of Electronic Services; the Act on Consumer Rights; and the Act on Data Protection.
The Customer has the right to use out-of-court dispute resolution procedures for complaints and claims. To this end, the Customer may submit a complaint via the EU-based online ODR platform available at:
http://ec.europa.eu/consumers/odr/.